Smart Retailing of the Next Generation
ENHANCED CUSTOMER EXPERIENCE WITH INCREASED ENGAGEMENT AND VALUE-ADDED SERVICES
Today's Retailing Challenges
TO BE ADDRESSED
NEITHER OVERSTOCK NOR BACKORDER
TURN VISITORS INTO CUSTOMERS
QUANTIFY PERFORMANCE INDICATORS FOR VISIBLE TRACKING
SATISFIED CUSTOMERS. HAPPY STAFF.
NDC Retailing Solutions
Just Right Inventory Planning
ENHANCED FORECASTING BASED ON PREDICTION AND CONSUMER BEHAVIOR PATTERNS
For any retailer, inventory prediction is one of the most challenging tasks they are facing every day. First, there are tons of peer products available on the market, they need to pick out which ones would be the next “best sellers”. Second, once they have chosen their product portfolio, they need to consider what’s the stock quantity for each of them. Depending on the nature of the product, the buffer zone for stock accuracy can be different. For instance, a clothes shop definitely has a more flexible inventory buffer than a grocery store, which sells perishable goods.
NDC ecosystem leverages its ubiquitous sensory infrastructure and solicits more interactions with potential customers. With the collection of all the customer data, either from their active actions (preferred color, make, hobby, etc.) or from passive detection, (how long they stay in a particular zone, whether they pick an item from the shelf and buy or they pick to check more details and return it, etc.), retailers can know and understand more their customers, and thus could serve them better.
With embedded AI algorithms featuring deep learning, NDC could help retailers make their inventory plans. With more data and feedback, the algorithms’ suggestion could become more accurate.
Engaged Customers for Increased Conversion
GET TO KNOW YOUR CUSTOMERS BETTER
One of the most tricky challenges in the retailing industry is to convert visitors into paid customers.
The NDC infrastructure, along with AI-powered algorithms, can help democratize such skills by studying further every specific customer or visitor as a single target, as well as digging more profoundly the general behavior patterns of as a group of people sharing some common traits, as a customer segment. In particular, retailers can develop their own retail app for customers, with which they can collect some personal information for better targeting. Moreover, once these registered customers visit the store, either virtually on the website or physically in a brick-and-mortar store, NDC and its sensors can passively collect more behavioral data about the customer to enrich his/her overall record. Meanwhile, with the help of AI, the enriched data will lead to a more accurate understanding and prediction of the customer’s behavior. In other words, AI may suggest when would be the next time the customer would make a purchase, what is most likely to be bought, which make, material, color, etc. In this way, if all sales staff have such information in mind, they would have a higher chance of selling particular items to that specific customer even though they have common communication skills.
Intuitive Performance Monitoring
PASSIVE PERFORMANCE INDICATOR COLLECTION
In every industry, it's critical to ensure that every staff member is performing and contributing to the business operations. However, sometimes it's not that easy to intuitively track and have a quick idea of the performance level of each team member.
NDC, with its sensory infrastructure, helps easily track all this information backstage. Every visitor, customer and staff member can be identified and tracked from within the ecosystem. NDC records location data with timestamps and possibly other status data depending on which kind of sensors the staff are wearing.
Based on collected data, advanced analytics can be conducted to understand the team's current and average performance level, extract actionable insights, identify bottlenecks, and may even uncover optimization potentials.
VARIOUS SMART SERVICES FOR INCREASED SATISFACTION
As an open IoT platform, NDC can empower countless smart apps and services to make customers' experiences unique.
For instance, today's shopping malls can sometimes be immense, complex structures that one can easily lose their way. A turn-by-turn indoor navigation app can help all visitors, customers and visitors quickly find their destination inside the buildings.
Due to COVID-19, many stores currently have to limit the number of customers within their facility to ensure social distancing. Unfortunately, this may lead to a long waiting line outside. With NDC's location-tracking technology and embedded AI algorithms, the ecosystem can provide an advanced queuing system for better waiting management with more accurate waiting time estimation.
There are endless possibilities that NDC can empower to allow hyper-connected experience for every visitor, customer and staff member, increasing their overall experience and satisfaction.
Specific Features against COVID-19
Computer Vision-based Monitoring
MASK WEARING, HIGH TEMPERATURE (FROM IR CAMERA) DETECTION
Real-time social distancing monitoring
CONSTANTLY REAL-TIME LOCATION TRACKING OF ALL PEOPLE
LOCATION TRACKING AND PLAYBACK FOR INFECTION MANAGEMENT
Real-time head count
CONSTANTLY MONITOR NUMBER OF PRESENT PEOPLE ON SITE
Have an idea for your smart plan?
Here at Humanitas, our mission goes beyond providing technology solutions. We believe co-development is the right way leading to business-tailored solutions.
If you have a plan or idea, we are always here for listening and your project concretization.
Shoot us an email today to find the customized Smart NDC solution that best fits the needs and requirements of your business.
3875 Rue Saint-Urbain, Montréal, QC H2W 1T9
+1 (514) 803-0920