FRICTIONLESS TRAVEL EXPERIENCE FOR ENGAGED TRAVELERS
Today's Airport Industry's Challenges
TO BE ADDRESSED
SECURE OPERATIONS ON TIME
MANAGEMENT OF TRAVEL FLOWS
STIMULATING RETAIL SALES
Increasing Demand with Limited Capacity
RESOURCE ALLOCATION & EFFICIENCY
NDC Smart Airport Solutions
PERSONALIZED SERVICES FOR ENGAGED TRAVELERS
Catching Flights on Time
COMPREHENSIVE NAVIGATION WITH TIME REMINDER
Airports’ core business is to make sure that every passenger can catch their flight. However, there are always unexpected events and sometimes passengers may arrive at the airport in a rush. First, they need to quickly find the airline counter or at least find the checked baggage drop-off point, then rush to the security checkpoint, where there might be a line. After that, they’ll run to the gate and wait for boarding. If they are stuck by any of these steps, they can miss their flight.
NDC as a smart IoT infrastructure provides a comprehensive solution to make passengers’ trips easier. First of all, depending on the check-in status, passengers will be guided to the baggage drop-off point or the airline counter by the NDC airport navigation app once they arrive at the airport. After that, they’ll be led to the security checkpoint. With real-time headcount, NDC will guide them to the shortest line to avoid waiting.
Moreover, the navigation app also shows the distance to the gate, the remaining time to fly, and the current waiting time at security screening, and other key information. In this way, passengers would be more confident in planning their trip within the airport.
Smart Flow Management
UP-TO-DATE INFO FOR INFORMED DECISION MAKING
One of the critical challenges that airports face is congestion management. Especially during peak seasons, there would be many passengers visiting the airport, and the airport’s capacity can sometimes be challenged.
NDC provides a series of smart solutions to assist flow and congestion management. First of all, NDC constantly monitors airport capacity as well as headcount at key points, including lines at counters, at security screening, at duty-free shop cashiers, etc. With up-to-date information, airport management can make informed decisions to open more counters, security check tracks, or cashiers. Meanwhile, passengers would also receive suggestions, guiding them to the shortest line to save their time. At the same time, they can also receive notifications regarding the current estimated waiting time at each key point. In this way, passengers can also make informed decisions to avoid crowded places and better plan their movement within the airport.
Frictionless Experience at an Airport
PROMOTING RETAIL SALES
Apart from the flights, another core revenue source of the airport comes from retail sales. This includes duty-free shops as well as food and beverage. In particular, the operational cost of running an airport is mainly fixed, mainly comprising the infrastructure and maintenance cost. In this way, promoting airport retail sales will be an essential factor to stimulate overall revenue, especially during low seasons.
However, statistics show that a time-starved passenger is unlikely to be a profitable customer, and an extra 10 minutes spent in a security queue reduces a passenger’s retail spend by 30%.
NDC, with its comprehensive navigation app integrated with key time reminders, helps resolve this problem. It, first of all, ensures that passengers have up-to-date information about how long it would take them to the boarding gate right now by passing through security screening. Other key information, such as flight delay, gate change, etc., will also be sent to the related passengers so that they would always have the latest information. With such information on hand, passengers can be more confident in planning their movement within the airport and have more chances to visit stores or spend time at a coffee shop.
Respond to Increasing Demand with Existing Infrastructure
OPTIMIZE RESOURCE UTILIZATION & EFFICIENCY
One of the critical challenges of today’s airports is to respond to increasing demand with their relatively limited capacity due to the current infrastructure. In addition, any expansion of infrastructure involves a significant investment, time to obtain approval from the government, as well as the construction itself. Therefore, infrastructure scaling-up is never an easy option facing increasing demand.
In most cases, airports need to find a more feasible solution that helps optimize current resource utilization and improves overall efficiency. This is exactly where NDC is excellent with its ubiquitous connected infrastructure. First of all, every asset, object of interest, staff member and passenger who uses the NDC app are constantly tracked by the ecosystem within the airport. This provides first-hand information on current operations and performance levels. With the help of advanced data analytics, it would be possible to identify bottlenecks and reveal potential improvements.
Meanwhile, since assets like wheelchairs, trolleys are monitored, they can be found, collected and transported to another location quickly and easily. This not only increases staff’s efficiency but also improves the overall operational efficiency. Finally, depending on the current passenger flows, airport management can decide to increase or decrease serving staff to adjust the average passing time at key checkpoints to maximize the airport’s capacity while keeping operations at a decent performance level.
Specific Features against COVID-19
Computer Vision-based Monitoring
MASK WEARING, HIGH TEMPERATURE (FROM IR CAMERA) DETECTION
Real-time social distancing monitoring
CONSTANTLY REAL-TIME LOCATION TRACKING OF ALL PEOPLE
LOCATION TRACKING AND PLAYBACK FOR INFECTION MANAGEMENT
MONITOR NUMBER OF PEOPLE FOR WAITING TIME ESTIMATION
Have an idea for your smart plan?
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If you have a plan or idea, we are always here for listening and your project concretization.
Shoot us an email today to find the customized Smart NDC solution that best fits the needs and requirements of your business.
3875 Rue Saint-Urbain, Montréal, QC H2W 1T9
+1 (514) 803-0920